At Sarah’s Shop, we hope you love your pieces as much as we do. However, if something isn’t quite right, please read our policy below.
Your Right to Return (UK Customers)
In line with UK consumer law, you have the right to return your order within 14 days of receiving it for a refund.
Items must be unused, unworn, and in original condition. No returns accepted on earrings.
All tags must be attached
Items must be returned in original packaging where possible
Customers are responsible for the cost of return postage.
We recommend using a tracked service, as we cannot be responsible for items lost in transit.
Faulty or Damaged Items
If your item arrives faulty or damaged, please contact us within 48 hours of delivery at [your email].
Include:
Your order number
A description of the fault
Clear photos
If confirmed as faulty, we will:
Offer a full refund or replacement, and
Cover any reasonable return postage costs
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
Earrings (unless faulty.
Refunds
Once your return is received and inspected:
Approved refunds will be processed within 5–10 working days
Refunds will be issued to your original payment method
How to Start a Return
Please email us at info@sarahs-shop.co.uk with your order number to begin the process.
Exchanges
We do not currently offer direct exchanges.
If you would like a different item, please return your original purchase and place a new order.
Shipping
Fully tracked service
Arrives in 2-3 working days
Valid UK postcodes only